Many of the existing ways of managing IT are no longer applicable to environments dominated by SaaS. Gartner analysts Manjunath Bhat and Roger Williams recently released a new report describing how Infrastructure and Operations (I&O) leaders must transform the roles and skills of IT teams as they shift to SaaS.
We found that Gartner’s insights validate many of the components of BetterCloud’s SaaSOps framework. And we fully confess to reveling in the feeling of validation! In this blog post, we’ll recap the report highlights.